Delivery Terms & Conditions

We offer delivery services only Bangladesh. Please ensure that you provide accurate shipping details to avoid any delays or issues with your order.

Orders typically take 3 days  to be processed and prepared for shipping. This duration may vary during peak seasons or due to unforeseen circumstances, but we’ll do our best to keep you informed.

We use reputable shipping carriers to deliver your orders safely and efficiently. The available shipping methods will be displayed during the checkout process, and you can choose the one that best suits your needs.

Shipping fees will be calculated based on your selected shipping method, delivery location, and the weight/dimensions of your package. You can review the shipping costs before finalizing your order.

The estimated delivery timeframe will depend on your shipping location and the chosen shipping method. Please note that unforeseen circumstances, customs clearance, or natural disasters may cause slight delays, but we’ll keep you informed if any changes arise.

For your convenience, we provide order tracking services. Once your package is shipped, you’ll receive a tracking number via email, enabling you to monitor your shipment’s status in real-time.

In the rare event of non-delivery or a lost package, please reach out to our customer support team, and we’ll initiate an investigation with the shipping carrier. We’ll work diligently to resolve the issue and ensure a satisfactory outcome.

For international orders, please be aware that customs fees, taxes, or import duties may apply in your country. These charges are the responsibility of the recipient and are beyond our control.

If you need to modify your delivery address after placing an order, kindly contact our support team as soon as possible. Address changes may lead to processing delays, so timely communication is crucial.

Upon delivery, please inspect your package for any visible damage. If you notice any issues with your order, document the condition and contact us within 24h to resolve the matter.

While we strive to deliver orders promptly, please understand that delays due to unforeseen events (e.g., natural disasters, public holidays, etc.) are beyond our control. We will notify you of any significant delays and provide updates accordingly.

In the event of returned packages due to failed delivery attempts, incorrect address, or unclaimed shipments, additional shipping fees may apply for re-delivery. We’ll contact you to arrange further steps.